Shipping & Delivery Policy
Information regarding shipping, delivery, collections and customer responsibilities for orders placed with UNO Sewing.
Last Updated: 5 October 2026
1. About this Policy
This Shipping & Delivery Policy applies to orders placed with UNO, whether through our website, by quotation, by email, in-store or through any other approved sales channel.
This Policy should be read together with our Terms & Conditions, Returns & Refund Policy and Warranty Policy.
2. Delivery Areas and Methods
We may deliver goods through our own delivery arrangements, approved courier partners or by customer collection, depending on the order, product type, delivery address and availability.
Delivery costs, courier charges, insurance, special handling fees and collection arrangements will be confirmed on the quotation, invoice, checkout page or written order confirmation.
3. Delivery Timeframes
Delivery timeframes depend on stock availability, supplier lead times, the delivery address and courier capacity.
Unless a specific delivery period has been agreed in writing, we will dispatch or deliver goods within a reasonable time and, for electronic transactions with consumers, within thirty (30) days after receipt of the order unless otherwise agreed.
Delivery dates are estimates only. We will take reasonable steps to keep customers informed of any material delays.
4. Customer Responsibilities on Delivery
Customers are responsible for the following:
- Providing complete and accurate delivery details, contact numbers and any special delivery instructions.
- Ensuring that an authorised person is available to receive, inspect and sign for the goods at the agreed delivery address.
- Inspecting the goods and packaging upon delivery and recording any visible damage, shortages or incorrect items on the delivery note or courier waybill before signing.
- Notifying UNO in writing within seven (7) days if dispatched goods are not received, or immediately if goods are visibly damaged or incorrectly delivered.
A signed delivery note or courier waybill will be treated as proof of delivery and apparent receipt in good order, but it does not remove any statutory rights that may apply to latent defects or defective goods.
5. Failed, Refused or Postponed Delivery
If delivery cannot be completed because incorrect information was provided, no authorised person is available to receive the goods, or delivery is refused without lawful reason, UNO may charge reasonable additional delivery, storage and handling costs.
If delivery is refused or repeatedly unsuccessful, UNO may, subject to applicable law, cancel the order, recover reasonable costs and claim any damages suffered.
6. Risk and Ownership
Ownership of goods remains with UNO until full payment has been received.
Risk passes to the customer upon delivery to the customer or the customer’s authorised representative.
Where the customer appoints their own courier or transport provider to collect the goods, risk passes once the goods have been handed over to that courier or transport provider, subject to any non-excludable rights under applicable law.
UNO is not liable for delays caused by events beyond our reasonable control, including supplier delays, transport disruptions, customs delays, strikes, power outages, adverse weather, civil unrest, equipment breakdowns or other force majeure events.
Where delays become unreasonable, we will communicate available options to the customer in accordance with applicable law.
8. Contact
UNO Sewing (Pty) Ltd t/a UNO Sewing Machinery (“UNO”, “we”, “us” or “our”)
Registration Number: CK2015/337764/07
Physical Address:
No. 1 Nugget Street
Johannesburg, 2001
South Africa
Telephone: 011 334 9342
WhatsApp: 063 926 0995
Email: admin@unosewing.co.za
Website: www.unosewing.co.za