PRIVACY POLICY

Privacy Policy

How UNO Sewing collects, processes, stores and protects your personal information in accordance with POPIA.

Last Updated: 5 October 2026

1. Introduction

UNO respects your privacy and is committed to processing personal information lawfully, reasonably and securely in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we share it and how you may exercise your rights.

2. Responsible Party

UNO Sewing (Pty) Ltd t/a UNO Sewing Machinery (“UNO”, “we”, “us” or “our”)

Registration Number: CK2015/337764/07

Physical Address:
No. 1 Nugget Street
Johannesburg, 2001
South Africa

Telephone: 011 334 9342
WhatsApp: 063 926 0995
Website: www.unosewing.co.za
Information Officer / Privacy Contact: admin@unosewing.co.za

3. Personal Information We Collect

We may collect the following categories of personal information:

  • Identity and contact information, including your name, surname, company name, telephone number, email address, VAT number or registration details where applicable.
  • Billing, delivery and order information, including quotations, invoices, proof of payment, delivery addresses and courier information.
  • Service, repair and warranty information, including product serial numbers, fault descriptions, assessment records and related correspondence.
  • Website and device information, including IP address, browser type, cookies, pages viewed and website interaction data.
  • Marketing preferences and communication records.
  • Information required by law, regulators, SETAs or other authorities where applicable.

4. How We Collect Personal Information

We collect personal information directly from you when you contact us, request a quotation, place an order, make payment, book a repair, submit a warranty claim, use our website or subscribe to communications.

Where lawful and necessary, we may also receive information from your employer, authorised representatives, delivery partners, payment providers, suppliers or publicly available sources.

5. Purposes of Processing

We process personal information in order to:

  • Respond to enquiries, prepare quotations and process orders.
  • Deliver goods, arrange collections and manage returns.
  • Provide servicing, repairs, warranty support and customer assistance.
  • Issue invoices, allocate payments, manage customer accounts and recover debts.
  • Maintain business records and comply with tax, accounting, SETA, consumer protection, data protection and other legal obligations.
  • Improve our website, products, services and overall customer experience.
  • Send direct marketing communications only where permitted by law and subject to your right to opt out.

6. Lawful Grounds

We process personal information where necessary to perform or conclude a contract, comply with legal obligations, protect legitimate interests, pursue or defend legal rights, protect a legitimate interest of the data subject or another person, or where you have provided consent.

7. Sharing of Personal Information

We may share personal information with employees, directors, authorised representatives, courier and delivery partners, payment processors, banks, insurers, IT and hosting providers, accountants, auditors, legal advisers, suppliers, service technicians, regulators, SETAs and public authorities where lawful and necessary.

Any operator processing personal information on our behalf is required to process that information securely and only in accordance with our instructions.

8. Cross-Border Transfers

Where personal information is stored or accessed outside South Africa, UNO will take reasonable steps to ensure that the recipient is subject to appropriate data protection obligations or that another lawful basis for the transfer applies.

9. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for legal, accounting, warranty, dispute-resolution or record-keeping purposes, or as required by law.

When no longer required, personal information will be securely deleted, destroyed or de-identified where reasonably practicable.

10. Security

UNO uses reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

11. Your Rights

Subject to POPIA and other applicable laws, you may:

  • Request access to your personal information.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Withdraw consent where processing is based on consent.
  • Request restriction of processing where applicable.
  • Lodge a complaint with the Information Regulator (South Africa).

12. Direct Marketing

You may opt out of marketing communications at any time by using the unsubscribe option included in our communications or by contacting us directly.

UNO does not sell personal information to advertisers.

13. Cookies

Our use of cookies and similar technologies is explained in our Cookies Policy.

14. Complaints

If you believe that your personal information has been processed unlawfully, please contact us first so that we have an opportunity to resolve your concern.

You also have the right to lodge a complaint with the Information Regulator (South Africa).